Refund Policy
Effective Date: 03/25/2025
1. Refund Eligibility
At Golden Bloom UAE, we strive to provide the highest quality flowers and gifts. Due to the perishable nature of our products, refunds and returns are subject to the following conditions:
- Refunds are only applicable if the product received is damaged, defective, or incorrect.
- Requests for refunds must be made within 24 hours of receiving the order.
- The product must be unused and in its original packaging.
- Proof of purchase and photographic evidence of the issue must be provided.
2. Non-Refundable Items
We do not offer refunds in the following cases:
- Change of mind or personal preference.
- Incorrect delivery details provided by the customer.
- Delays caused by unforeseen circumstances beyond our control (e.g., weather conditions, traffic, delivery partner delays).
- Flowers that have been handled improperly after delivery.
3. Refund Process
If you meet the refund eligibility criteria, please follow these steps:
- Contact us at info@goldenbloomuae.com or call +971 58 949 2354 within 24 hours of receiving your order.
- Provide your order details and clear photos of the issue.
- Our team will review your request and notify you of the approval or rejection within 48 hours.
- If approved, refunds will be processed within 5-7 business days to the original payment method.
4. Replacement Policy
Instead of a refund, we may offer a free replacement in cases of:
- Damaged or incorrect items received.
- Significant quality issues.
- Replacement requests must be made within 24 hours of receiving the order.
5. Cancellations
- Orders can be canceled at least 4 hours before the scheduled delivery time for a full refund.
- Orders already dispatched or prepared for delivery cannot be canceled or refunded.
6. Contact Us
For any refund-related inquiries, please reach out to us:
📧 Email: info@goldenbloomuae.com
📞 Phone: +971 58 949 2354
📍 Address: Dubai Hills 2 – Dubai
By placing an order with Golden Bloom UAE, you agree to the terms of this Refund Policy.