Effective Date: 3/25/2025

1. Introduction
Welcome to Golden Bloom UAE! These Terms of Service govern your use of our website www.goldenbloomuae.com and services. By accessing or using our website, you agree to comply with these terms. If you do not agree, please do not use our services.

2. Use of Our Website

  • You must be at least 18 years old to place an order.
  • You agree to provide accurate and complete information when making a purchase.
  • You are responsible for maintaining the confidentiality of your account credentials.

3. Orders & Payments

  • All orders are subject to availability.
  • Prices are listed in AED and are subject to change without notice.
  • Payments must be made in full before order processing and delivery.
  • We accept credit/debit cards, online payments, and cash on delivery (if available).
  • In case of payment failure, your order may be delayed or canceled.

4. Delivery & Shipping

  • We offer fast flower delivery across the UAE.
  • Estimated delivery time is 30 minutes, but delays may occur due to unforeseen circumstances.
  • Incorrect or incomplete address details may result in delays or failed delivery.

5. Returns & Refunds

  • Due to the perishable nature of flowers, returns are not accepted unless the product is damaged or incorrect.
  • If you receive a damaged or incorrect product, please contact us within 24 hours for a resolution.
  • Refunds, if applicable, will be processed within 5-7 business days.

6. Cancellations

  • Orders can be canceled within 30 minutes of placing them.
  • Once your order is prepared or dispatched, cancellations are not allowed.

7. User Conduct

  • You agree not to use our website for fraudulent, illegal, or abusive purposes.
  • Any attempt to disrupt our services, website security, or engage in unauthorized transactions is strictly prohibited.

8. Intellectual Property

  • All content, including images, logos, text, and designs, on our website is the property of Golden Bloom UAE.
  • You may not copy, distribute, or use our content without prior written permission.

9. Limitation of Liability

  • We strive to provide high-quality products and services but do not guarantee uninterrupted or error-free operation of our website.
  • We are not liable for any direct, indirect, or consequential damages resulting from the use of our website or services.

10. Changes to Terms of Service

  • We reserve the right to update these terms at any time.
  • Any changes will be effective immediately upon posting.

11. Contact Us
If you have any questions or concerns regarding these Terms of Service, please contact us:
📧 Email: info@goldenbloomuae.com
📞 Phone: +971 58 949 2354
📍 Address: Dubai Hills 2 – Dubai

By using our website, you acknowledge that you have read, understood, and agreed to these Terms of Service.